Terms & Conditions

1. General Use of Website

These Terms & Conditions govern your access to and use of the P B QUEENS JEWELS website, services, products, content, features, and payment systems. By continuing to use this website, you agree to comply with these terms in full.

We reserve the right to update, modify, revise, or replace any part of these Terms & Conditions at any time without prior notice. It is your responsibility to review this page periodically for changes.

2. Product Nature and Material Disclosure

Product images are for presentation purposes. While we try to display colors, finishes, and design details as accurately as possible, actual appearance may vary slightly due to lighting, photography, screen settings, display resolution, and manufacturing variation.

Buyers are advised to read all product details, specifications, care instructions, and descriptions carefully before making a purchase. If a product is not described as real gold, hallmark gold, or certified precious metal, it should not be assumed to be real gold.

3. Product Availability

All products displayed on our website are subject to availability. We reserve the right to limit quantities, discontinue items, modify designs, update descriptions, or remove listings at any time without notice.

In rare cases, an order may be cancelled due to stock unavailability, pricing issues, technical issues, or verification concerns. In such cases, the customer will be informed through the contact details provided at checkout.

4. Pricing and Payment

All prices displayed on the website are in Indian Rupees (INR). Prices are subject to change at any time without prior notice.

We accept payments through supported payment methods made available via Razorpay or other approved gateways. By making a payment, you confirm that you are authorized to use the selected payment method.

• Orders will be processed only after successful payment authorization.
• We are not responsible for payment failure caused by banking issues, insufficient balance, card restrictions, gateway errors, or network problems.
• Any charges imposed by your bank, card issuer, wallet provider, or UPI service provider are your responsibility.

5. Order Confirmation and Acceptance

After you place an order, you may receive an order confirmation by email, message, or on-screen confirmation. This confirmation does not automatically mean that the order has been permanently accepted for fulfillment.

We reserve the right to review, hold, reject, or cancel any order in cases including but not limited to:

• suspected fraud or suspicious activity,
• incorrect pricing or technical errors,
• stock unavailability,
• incomplete customer information,
• delivery limitations or serviceability issues.

6. Shipping and Delivery

Orders are generally processed within the timeline displayed on the website or communicated at checkout. Delivery timelines may vary depending on location, courier service, public holidays, operational delays, weather conditions, and unforeseen circumstances.

• Please ensure that your shipping address, phone number, and contact details are correct at the time of placing the order.
• We are not liable for delays caused by courier partners, incomplete address details, or recipient unavailability.
• Risk of loss or damage passes to the customer upon delivery to the shipping address provided.

7. No Return Policy

As our products are sold under a strict no-return policy, customers are requested to review the product details, size, color, material description, and images carefully before ordering.

Orders cannot be returned on the basis of personal dislike, change of mind, expectation mismatch, color variation due to screen display, delayed preference change, or mistaken purchase made by the customer.

8. No Refund Policy

Customers must purchase only after fully understanding product nature, materials, and the fact that products are imitation/fashion jewelry unless specifically stated otherwise.

Refunds will not be granted for reasons including but not limited to:

• change of mind after purchase,
• incorrect assumptions about product material,
• expecting real gold where not explicitly stated,
• minor visual differences caused by display settings or photography,
• personal preference after delivery.

9. Cancellations

Once an order is placed, cancellation may or may not be possible depending on the processing stage. We reserve the absolute right to refuse cancellation requests once the order enters processing, packing, dispatch, or shipment stages.

10. Customer Responsibility

By placing an order on our website, you acknowledge and agree that:

• you have read the product title, description, pricing, and policy details carefully,
• you understand that products are not real gold unless specifically mentioned,
• you accept the no return and no refund policy,
• you are responsible for providing accurate shipping and contact details.

11. Intellectual Property

All website content including logos, design elements, product images, graphics, text, branding, icons, layout, and visual presentation are the property of P B QUEENS JEWELS unless otherwise stated. Unauthorized copying, reuse, reproduction, resale, distribution, or modification is strictly prohibited.

12. Limitation of Liability

To the fullest extent permitted by law, P B QUEENS JEWELS shall not be liable for any indirect, incidental, special, or consequential damages arising out of your use of this website, your inability to use this website, delayed deliveries, product expectations, payment gateway failures, or order-related disputes.

13. Right to Refuse Service

We reserve the right to refuse service, reject orders, suspend accounts, or cancel transactions at our sole discretion if we believe a customer has violated these terms, engaged in abuse, attempted fraud, or misused the website in any way.

14. Governing Understanding

By continuing to use this website, you confirm that you fully understand that the products sold on this website are fashion/imitation jewelry unless explicitly described otherwise, and that purchases are governed by a strict no-return and no-refund policy.

15. Contact Information

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